Terms & Conditions

1. Acceptance of Terms

By accessing and using the Lentera platform ("Platform"), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

Lentera provides:

• Individual therapy services with licensed psychologists
• Community workshops for mental health and emotional regulation
• Educational resources and mental health information
• Booking and appointment management platform

3. User Eligibility

To use our services, you must:

• Be at least 18 years old, or have parental/guardian consent
• Provide accurate and complete information during registration
• Be responsible for maintaining the confidentiality of your account

4. Sign In with Google

Our platform offers the option to sign in using your Google account (Google Sign-In). By using this feature:

• You agree to Google's Terms of Service and Google's Privacy Policy
• We will receive your basic profile information from Google (name, email address, and profile picture)
• We do not store your Google password — authentication is managed entirely by Google
• You can revoke Lentera's access to your Google account at any time through your Google account settings

5. Bookings and Payments

Appointment and workshop bookings are subject to availability. Payment must be made according to the prescribed methods. Cancellation or changes to appointments require at least 24 hours' notice.

Late cancellations or no-shows without notice may be subject to a charge.

6. Confidentiality and Privacy

We are committed to protecting your privacy. All personal information and therapy sessions are confidential and protected according to professional standards and applicable law. Please refer to our Privacy Policy for more information.

7. Professional Ethics

All our therapists are licensed professionals who adhere to professional codes of ethics. The therapeutic relationship must remain professional and within appropriate boundaries.

8. Limitation of Liability

Lentera provides mental health support services but is not an emergency service. In cases of emergency or crisis, please contact:

• Emergency Line: 999
• Befrienders Helpline: 03-7627 2929
• Nearest hospital or clinic

9. Intellectual Property

All content on this Platform, including text, graphics, logos, and software, is the property of Lentera and is protected by copyright law. Unauthorised use is prohibited.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will take effect as soon as they are published on the Platform. Continued use of the Platform after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be resolved in Malaysian courts.